Terms and Conditions
Overview
Welcome to Top Tier Dog Gear. By accessing our website and purchasing from us, you agree to comply with our Terms of Service. These terms apply to all users, including browsers, vendors, customers, and contributors of content. Please read them carefully. If you do not agree, you may not use our services.
We reserve the right to update or modify these terms at any time without notice. Your continued use of the website constitutes acceptance of any changes.
1. Online Store Terms
By using our website, you confirm that you are at least 18 years old or have parental consent. Our products must not be used for illegal purposes. Violating these terms will result in immediate termination of services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted over networks. Credit card information is always encrypted during transfer.
3. Accuracy, Completeness & Timeliness of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated. All material is provided for general information only and should not be solely relied upon without consulting more accurate sources.
4. Modifications to the Service and Prices
Prices and product availability are subject to change without notice. We reserve the right to modify or discontinue products or services at any time.
5. Products and Services
Certain products may be available exclusively online and may have limited quantities. We strive to display products as accurately as possible but cannot guarantee your device's screen reflects the actual colors. We reserve the right to limit or refuse sales.
6. Orders and Payment
We reserve the right to refuse or cancel any order at our discretion. You agree to provide current, complete, and accurate account and payment information.
Accepted payment methods include: All major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are securely processed through Shopify.
7. Shipping and Delivery
We currently ship within the UK. You’ll receive tracking information via email once your order is dispatched. Estimated delivery times:
- Royal Mail Tracked 24: 1–3 business days
- Royal Mail Tracked 48: 2–3 business days
8. Returns and Refunds
Returns are accepted within 7 days of delivery for unused items in original packaging. Refunds will be issued to the original payment method within 7 business days of receiving and inspecting the returned item. Read our full Returns Policy here.
9. Intellectual Property
All content on this website, including text, images, and logos, is the intellectual property of Top Tier Dog Gear and is protected by copyright and trademark laws. Reproduction or misuse is strictly prohibited.
10. Limitation of Liability
We disclaim all warranties, express or implied. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
11. Privacy Policy
Your use of our site is governed by our Privacy Policy. Please review it to understand how we handle your personal information.
12. Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England and Wales.
13. Contact Information
If you have any questions regarding these Terms of Service, please contact us here. You can also reach us via the Live Chat icon on our website during support hours — we’re always happy to help!
Last Updated: March 23, 2025
By using this site, you acknowledge that you have read, understood, and agree to these Terms of Service.
